According to Gartner inc., nearly 48% of U.S. Based companies plan to shift to managed IT service providers in future. Can you cite the reason behind this growing need of managed IT services? Can you guess how much it would affect the demand for such services in the technology driven business hub - NYC?
Managed IT services reduce the burden of companies by helping them in cost reduction and service reliability. Through an integration of new technologies across multiple platforms, such service providers can accelerate your business and help you realize maximum productivity with a sharp decrease in risk rate.
Yes, that could bring you great relief and return on investment. Every managed service provider works on different priorities like cost containment or risk mitigation or implementation of specific technologies, and that could have a significant effect on your business.
More than that, the kind of company you choose is paramount. You must pick up the best IT services consultancy. However, how to do that? Are there any traits that can help you distinguish between various IT services advisers? Yes, there are.
If you are looking to hire for IT services NYC, the following mentioned traits can help you pick the best IT services provider for your business.
1. Look for companies that focus on customer performance and growth
Cost reduction and efficiency improvement are two goals that every IT services provider in NYC can promise. However, you need to look for someone who helps in with a lot more than these two things.
For the best IT services in NYC, look for a provider who:
- Can help your business use advanced technologies that would directly lead to increase in revenue growth, profitability, return on investment and employee productivity.
- Can assist in the cost-effective transition to the deployment of applications.
- Can help you stay in line with the leading technologies and latest trends and use them promptly.
- Can provide you multi-vendor support.
- Has a strong focus on user experience.
- Has personnel who have the full understanding of how to increase the overall solution performance.
2. Look for a provider who can ensure Superior Application Management
With world class next generation technologies, your business can conduct personalized, integrated and real-time communication using various channels like voice, data, video and more. However, these solutions are not easy to implement. Only the best IT service providers can help you in this.
For world class IT services in NYC, you must look for a provider that is equipped with skilled personnel who know the ins and outs of the system. They must fully understand the backbone network and the kind of applications it can support. They must know how to optimize the network performance and execute site-by-site cut-offs while minimizing the disruptions for users during the deployment process. They must ensure peak user productivity through proper management and monitoring of the operations.
Look for a service provider who has staff with good experience. Consider the number of customers the provider manages and their understanding about the SIP (Session Integration protocol). Also, what kind of standards does the provider applies to its IT services in NYC?
3. Prefer a flexible service provider
Figure out what you want for your business? Are you looking for a single vendor environment or a multi-vendor one? Do you want to mix new technology with your existing system? Alternatively, do you wish to dive into an entirely new technical field? Are you willing to hand over your whole network to the service provider or want to pass off only a portion of it?
Not all the vendors that provide IT services in NYC are that flexible. However, flexibility is a great trait to consider while looking for best IT services provider.
A flexible provider can serve as a great asset to your business by providing you pricing models that can accommodate your varying needs and technical and business experience with minimized learning curve. It can quickly adapt the changes in your business environment over time and save you from changing service providers again and again.
4. Give importance to accountability
Are you feeling the grilling need of accountability towards the regulators, shareholders, and other key stakeholders? When you employ managed IT services for your business, this requirement will amplify. Moreover, that is why you require a service provider that can be held accountable for the work.
You must be able to maintain control over your business environment even when a service provider handles the workload. A world class service provider lets you specify the functions that would be performed for your business and is ready to get
into the contractual agreement. It works as if it was an extension of your company's IT department.
Look for a provider that operates with full transparency on processes and tools, allows customer control and guarantees performance.
5. Prefer standard-based managed services
A worrying aspect of working with IT services in NYC is the rise in problems caused by lack of alignment between businesses and service providers. This may happen because of some different reasons and can lead to a great deal of unrest and loss.
Therefore, it is important that you prefer a provider that works with a standards-based approach. The provider must use ITIL (Information Technology Infrastructure Library) definitions, sign an agreement on non-standard nomenclature and be clear on another price for various tasks.
You need IT services for many duties - from getting up-to-date with new technologies to grow your revenue. This amplifies the need for employing the best services. When looking for managed IT services in NYC, do take these traits into consideration.
In fact, many companies like Xperteks consider such attributes as guidelines for running their managed services business. We would recommend you to prefer such enterprises that consider these traits as rules and follow them by heart.